Transforming Operating Models

Service design skills and operating model transformation skills are highly coveted in both large enterprises and startups. Service Designers with  applied service design experience and Operating Model Transformation professionals command considerable influence in business in the digital age. The skills learnt in this program are unique through the use of value measures to lead the design of a service and data to connect a service design and the resultant operating model transformation required to realise it. No other training program enables a ‘joining of the dots’ in such a method driven way between these facets of digital service design and operating model transformation. You’ll learn directly from experienced senior strategy design and transformation professionals who have worked at many large scale businesses and fast growing start-ups across multiple industries including the Financial Services (including Fintech), Telecoms, Energy … and more who have contributed to developing THE STRATEGY JOURNEY methodology.

This program will equip the student with advanced service design and operating model transformation skills to enhance existing business roles such as Service Owner, Product Manager, Business Managers, Customer /User Experience Designers, Strategy & Innovation Specialists. It is also a key enabler by addressing gaps in knowledge and skill for roles such as Business  or Enterprise Architect and Data Scientists. Both of these genre of roles serve the C-suite in delivering the digital agenda for a business. 

This program is intended for anyone who is currently responsible for operating, evolving or investing in services in a business to realise a strategy or those responsible for designing and delivering the resultant operating model to support the strategy. If you require to learn these skills, or build on established experience by learning a new and different approach to this, then this is the program for you.

The success stories of today and the future are Service Led, NOT Solutions Led. Service Designer skills are sought after in enterprises undergoing digital transition as well as entrepreneurial startups. Operating models have to become more agile and transform more easily with reduced waste. These skills will enable you to be come the linchpin that your enterprise or clients cannot do without.

No. This academy program accepts all applicants regardless of experience and specific background. 

No prior experience with Service Design, Innovation or Transformation is required.
Ideally you will have a past or present project to bring into the course as your case study.
If not, in week one we will help you scope a project for the course. You will need to be
comfortable with basic computer skills, such as managing files, using third-party online
programs, and navigating the Internet through an online browser. You will also need access to
a webcam on a computer in order to join the live Q&A sessions. Most important of all, you must
enter this course with an open mind as these are new ways to approach these topics.

The Transforming Operating Models with Service Design program is comprised of content and curriculum to support two sequential eight(8) week courses:

• Applied Service Design & Innovation
• Operating Model Transformation Design

You may subscribe to the training at a program OR individual course level – i.e. purchase and undertake the program comprising the two courses in sequence at the advertised dates or purchase a single course.

In each course there is up to 90 mins of on-demand video training (split into multiple lessons) and 90 mins of live Q&A (ie. group coaching sessions) per week. We estimate that students should set aside a further 5-7 hours per week focused on the exercises in the case study project, in addition to these two 90 minute video sessions in order to satisfactorily complete the course in 8 weeks.

Live Q&A Office Hours sessions are run to support a global audience with slots scheduled to suit different timezones. 

Training materials will be released week by week following the order of the modules. This is to ensure the structured order to the methodology is followed. Exercises and case study work would become confusing if the student were to jump ahead to later modules prior to the completion of the training sessions that focuses on them – eg. skipping ahead will create gaps in many of the exercises, which would become compromised in quality, especially where there is a dependency on specific data collected from a previous exercise.

Support is provided in week one for scoping your project to create a brief to take through the course which will be based on a present or past project of your own or a program source case study. In the final week we provide approx 4 hours of live case study reviews undertaken in groups via online meetings.

For additional coaching support to obtaining certification levels, and other details regarding our professional qualifications (eg. CPD credits), please contact us.

Each course in the program has an 8 week duration from the commencement of Module1. At the end of this period the student will then have lifetime access to the on-line learning materials. The student will also have 6 months access to the Strategy Journey Hub and its resources and community at course completion.

You can switch your start date or obtain a refund within the first 14 days of the course. After 14 days there is no refund however you can request to switch start date by application. This is in accordance with our general cancellation and refund policy. Please read the Stratability Academy Terms of Service for further details.

You will need access to a computer with a browser to undertake this training program. If you are accessing Stratability Academy resources from your work computer, please ensure you contact your administrator to include https://stratabilityacademy.com as a safe domain within your corporate firewalls, as well as ensuring your computer has following the minimum requirements below. 

Software access requirements (please ensure you remove firewalls or other restrictions):

• Google Drive including googledocs, googlesheets, google slides, etc…
• Typeform

Minimum browser requirements are:

• Chrome 49+
• Firefox 57+
• Safari 10.1+ (Apple – macOS)
• Edge 14+ (Windows)

Minimum operating system (OS) requirements are:

• Windows 8.1 or later
• Apple MacOS 10.10 (Yosemite) and later
• Any Chrome OS or Linux OS that supports the browsers mentioned above

On completing of your training program or course, Stratability Academy will provide you with a ‘Certificate of Participation’ and indicate the appropriate level of CPD credits achieved.

Please contact us for details of our Practitioner and Coaching Certifications, including other Professional and Academy Qualification Credit. 

Yes, please contact us to arrange a special checkout for you to do this and/or to obtain a coupon or license keys, including discussion on any bulk purchases with 6 students or more. 

Public Workshops:
Following extensive feedback from our alumni, we no longer offer this training as a public 3 or 5 day public workshop (ie. face-to-face classroom), as the depth and breathe of the content, including the time for activities to be conducted properly, cannot be accommodated within the short timeframes without impacting and compromising the student’s learning experience, including their ability to complete their case study projects to sufficient quality. A program spanning several shorter workshops over a few terms (eg. 6, 12, 18 months) would also incur substantially higher costs to students in order to cover logistics, such as travel, etc…

NB: Stratability Academy has put significant effort to restructure this training in order to provide the blended interactive learning experience in this course, which also maintains and improves the quality of our teaching.

Private and In-house Workshops (held at an enterprise’s office):
We do offer specially formulated versions of this training program to enterprises with teams larger than 8 persons requiring this training. Please contact us to discuss your needs. 

Alternatively, check out our Enterprise Services for more information.