Applied Service Design & Innovation...

  Is part of the Strategy Journey Path

  Transforming Operating Models 

with Service Design

This 8 week course comprises a step-by-step process to implement effective digital services in an enterprise and your business. It focuses on developing a competitive advantage through unique sticky experiences that enable a business to maximize customer lifetime value (CLV). 

The course empowers the service innovation process through the building of 'stickiness effects' before Operating Model Transformation Design.